Returns

*To submit a Warranty Claim, please complete the form below.

New, uninstalled products with their packaging intact may be returned within 30-days from the original purchase date. All returns must be pre-approved by e-conolight and accompanied by a copy of the RMA form, which will be provided upon approval. All returns must be in the original packaging, unused and in resaleable condition. We reserve the right to reduce the credit amount or upon inspection refuse the return if the product(s) is determined not to be in resaleable condition.

When returning a product, use a carrier that has tracking capabilities.  The customer assumes responsibility for ensuring the return shipment and filing the claim for lost or damaged returns. Light poles and bullhorns are custom made and cannot be returned. Discontinued and Clearance products cannot be returned.

To start the return or replacement process, please fill out the form below. A representative will be in touch within 24 business hours of the submission.

Warranty/Return Request Form